We collect personal information in the course of our business dealings with you. Generally, and as appropriate, we will tell you why we are collecting personal information, when we collect it and how we plan to use it, or these things will be obvious when we collect the information. We usually collect personal information such as name, email and street address, telephone number, and records of your communications and interactions with us.
We may collect your personal information through our websites, by phone, email, or through your participation in a promotion, competition, or survey. Such promotions, competitions or surveys may be conducted through third party websites (including PepsiCo branded sites which may be managed by third parties) or through social media platforms such as Facebook, Snapchat, Instagram, LinkedIn and TikTok.
We may also collect your personal information during the recruitment process when you enquire about or apply for any positions at PepsiCo. It may be collected as part of your application submitted or provided to us by a third party such as a recruitment agency. We may also collect your personal information if you or your employer propose to provide contracted services to us. In these circumstances your personal information may be provided by you directly to PepsiCo or by your employer providing us with your personal details. Any personal information submitted to PepsiCo, and the use and protection of such information is governed by the Australian Privacy Principles within the Privacy Act. Further information on the Australian Privacy Principles can be found on the Office of the Australian Information Commissioner website.
If you do not provide us with the personal information described above, some or all of the following may happen:
- we may not be able to provide any products or services to you, either to the same standard or at all;
- we may not be able to deem your participation in a promotion as valid or complete;
- we may not be able to respond to enquiries or investigate a complaint received from you;
- we may not be able to provide you with information about products or services that you may want, including information about special promotions;
- we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful; or
- we may not be able to consider your application for employment or an application to provide contracted services.
As a general rule we do not collect sensitive information (as defined in the Privacy Act). However, if we do, it will usually be for the purposes of facilitating our business dealings with you and, if the law requires us to, we will seek your consent to collect your sensitive information.
There may be occasions when we collect information about you from someone else. We may collect personal information about you indirectly in the course of our business dealings with third parties, such as Facebook, YouTube and Google. We may contract with these third parties (including use of analytics and targeted advertising technology) to improve our websites, products and marketing. Your interactions with these third parties are governed by the privacy policies of the companies providing them. If you are logged in to your social media account, it is possible that the respective social media network can link your social media profile with your online interactions with us and other products and services. When we work with third parties, we require them to restrict their data processing to only what is necessary to provide us with the advertising services that we request.
If you provide us with personal information about another person, you represent that you have told that person about this policy and have their consent that their information is provided to us. We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users browse our website. We may also collect de-identified or hashed usage data from third parties or service providers for the purpose of targeting advertising, analysis, and improvements to our websites and/or products.